SUPERNA INC (“Superna”) is committed to providing consistent professional services to persons with disabilities by putting into practice these four key principles:

  • Dignity

  • Independence

  • Integration

  • Equal Opportunity

 

Notice of Service Disruption

In the event there is a temporary service disruption that would limit a person with a disability from gaining access to the Superna’s facilities or services, Superna will make the disruption known to its clients in the following ways:

  • Post notice of the service disruption on Superna premises in the area where the service disruption is located;

  • Post a message on the Superna’s website at www.supernaeyeglass.com/about

Notices will include information about the reason for the disruption, its anticipated duration, alternate service locations if applicable, and a description of alternative facilities.

Feedback 

Superna is committed to establishing, implementing and maintaining a process for receiving and responding to feedback about how to provide services to a person with disabilities. 

Feedback regarding the way Superna provides its services to people with disabilities may be given by telephone, in person or through email at accessibility@superna.net


 

Superna shall make available, upon request, a copy of our policy related to the Accessibility Standards for Customer Service.  

 

This policy and its related procedures will be reviewed as required in the event of legislative changes.