This service is targeting customers who have a need for rapid deployment and knowledge transfer on monitoring, troubleshooting and basic operations of Superna Eyeglass® in a DR implementation.

Operating Hours: Monday to Friday 8:30 to 5:30 EDT

Ordering (included in cluster kit part numbers, included in node license orders greater than 6)
 

This service is targeting customers who have a need to deploy Superna Eyeglass® Ransomware defender or Easy auditor and need installation and configuration assistance.

Operating Hours: Monday to Friday 8:30 to 5:30 EDT

Scope: Covers a single clustered Superna Eyeglass® agent installation and configuration, with up to 4 collocated same site Clusters.
 

This service ensures customers understand all the best practices to achieve DR readiness with Isilon and Superna Eyeglass®. Provides training on operational steps to failover, planning process, and recovery from failures training for controlled and uncontrolled failovers.

For customers that prefer to have Superna Professional Services recommend a design or validate a design. Includes Continous DR Automation Configured and Configuration training and operations of failover procedures along with DR planning. 

Operating Hours: Monday to Friday 8:00 to 5:00 EDT excluding major holidays

Best for customers that need a design and initial configuration but plan on completing final configuration changes themselves.
 
Order Quantity 1 of this part for a cluster pair "eyeglass-P015" 
For additional cluster to be added to the service add quantity 1 of "eyeglass-B4-2" to the order
 

This service is a stand alone service or addon to the DR design and assessment service and provides Isilon cluster remote implementation of cluster DR configuration required for failover using one of the supported failover modes (Access Zone dual delegation, SyncIQ or DFS mode).

Operating Hours: Monday to Friday 8:00 to 5:00 EDT excluding major holidays

This service ensures the highest level of DR readiness possible for Isilon customers with Superna Eyeglass®.
Order quantity 1 of this part for a cluster pair of "eyeglass-P013"
For additional cluster to be added to the service add quantity 1 of "eyeglass-B4-2" to the order
 
 

This service is designed to assist a customer with a scheduled DR failover, by providing an audit checklist of best practices and execution plan and preparation.

Operating Hours: Monday to Friday 8:00 to 6:00 EDT excluding major holidays

In addition, customers receive hands on failover & recovery training procedures. Order quantity 1 per cluster pair of "eyeglass-P012"

This service is designed for customers who have deployed Superna Eyeglass Easy Auditor and need an assessment of there IT NAS environment for audit best practices to audit.

The service covers developing 5 use case based audit scenario using Easy Auditor features with documentation on configuration provided for each use case.

This training program is aimed at both operations and architecture IT staff that need day to day operational DR monitoring, planning DR exercises, architecting and designing DR solutions that are easy to maintain.

Recommended for customers that operate EMC Isilon storage in a regulated industry (healthcare, finance), or business critical storage that delivers revenue impacting revenue, or any customer that must comply with company wide DR requirements and targets.

Learn about Use cases you didn't know Superna Eyeglass® solves for your Scale Out NAS investment Order part number quantity 1 x IGLS-train-1
 
 

This service is used for any service that requires customization that deviates from our standard service offerings. This part can not be used without approval of a quote or BOM. This part is not for custom SOW services, these are not offered.

Operating Hours: Monday to Friday 8:00 to 6:00 EDT excluding major holidays

This service is designed to assist a customers with moving configuration data (shares, exports, nfs aliases, and quotas) between clusters on supported Superna Eyeglass® Onefs releases

Operating Hours: Monday to Friday 8:00 to 6:00 EDT

Typically used to assist with decommissioning a cluster and migrating to a new cluster.
 
 
 
Eyeglass Certified partner Sovereign Systems Assisted Eyeglass Failover Service
  • Sovereign Service Brief Superna Eyeglass Failover
    • Contact Sovereign contacts in the service brief for pricing and requirements
  • Trace3 Service Brief Superna Eyeglass Failover
    • Contact Trace3 contacts in the service brief for pricing and requirements

DR Monitoring Subscription Services

DR Readiness requires specialized IT skills and tools to maintain all aspects of DR readiness, so that failover can be executed at a moment's notice. DR Monitoring is a frequently overlooked area that requires specialized skills to determine readiness and root cause issues. IT staff with day to day priorities and projects, frequently do not have time to respond to each and every alarm for devices that are part of critical systems.   
Superna is introducing a subscription based monitoring service that uses Superna Eyeglass enhanced phone home feature to automate continuous DR monitoring from a Cloud service. 
 
  • Readiness status is analyzed for a subscribed appliance multiple times per day.
  • Any significant change in your infrastructure that affects DR Readiness triggers appliance automatic log submission with no administrator assistance.
  • DR Readiness alerts for managed appliances are diagnosed  7/24 hours with root cause, steps to resolve and pro-active support case and webex meetings to correct issues.
  • Includes managed upgrade assistance service