Manuals, guides, solutions, technical advisories, software releases 

  1. Documentation site https://manuals.supernaeyeglass.com

How to Get Support

  1. The support site provides online ticket submission and case tracking. support.superna.net

  2. Leave a voicemail at 1 (855) 336-1580 (support entitlement validation steps below, if support validation can not be completed from a voicemail, no support will be provided).

    • You must leave customer business name, your name, your business email address, description of issue.

    • NOTE: We will assign the case to your email address and follow up with support instructions via email.

    • NOTE: Support logs are required for all requests.  Call back requests without support logs uploaded, will have not be returned.  Support is not able to assess or resolve issues without support logs. 

  3. Email eyeglasssupport@superna.net

  4. You should also review our EULA and support agreement here

  5. How to Raise a support case instructions here.